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City of Toledo – Best Practices Webinars

This webinar series will focus on specific best practices in the City of Toledo that others around the country can study. Come and see what we are doing, while sharing your best Learn More »

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Transition Process Overview

The transition process was a 4 Phase process that was conducted between the Mike Bell winning the mayoral election and the state of the city address. Each phase was a key part Learn More »

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Workshop 1: DPS Best Practices Session – May 4, 2011

Over the past year, the Department of Public Service (DPS) has been working the deliver excellent service today, while looking to the future.  In the transition process, our Executive Staff conducted a Learn More »

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Developing Positive Solutions Summit – July 2011

Summit Summary Report – View In this report you will get: Overview summary of the initiative Real Time Diagnosis Summit Evaluations Collaborative Culture Assessment Institutional Action Planning The Department of Public Service Learn More »

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Budget Overview

We hear discussions at the coffee shop, the hair salon and the grocery store about Toledo’s current budget crisis. The economy has driven our revenue down dramatically and we are behind the Learn More »

Toledo DPS Holds Best Practices Workshop

City of Toledo

Best Practices Workshop Summary Report

Over the past year, the Department of Public Service (DPS) has been working to deliver excellent service today, while looking to the future.  In the transition process, our Executive Staff conducted a 9 step Benchmarking Process as part of the Benchmark in Best Practices Initiative. The aim of the initiative is to:

transform our department and city into an innovative leader in

providing services that are benchmarked by other cities.

We believe “time is right” with a mayor looking for innovation, budget challenges, great team, and collaborative process that will engage:

  • Whole Department
  • Employees
  • Unions
  • City Council
  • Mayor’s Office & Departments
  • Ext. Resources & Expertise
  • Community Leaders
  • Citizens

Good Work Toledo!!!

With your help and hard work we have made it through one of the hardest challenges our city has had to face with the $40+ million dollar deficit. We would like to thank everyone who joined us at one of the many meetings we have held, contributed to ideas, helped at events, and those who spread the word to their co-workers, friends, and family.  We have accomplished a many things and still have much to do.  Below is what we have accomplished and what is to come.

Tasks We Have Accomplished

  • We have conducted a Self Assessment of Toledo
  • Updated Toledo’s Strategic Plan from version 1.0 to version 2.0
  • We have completed the transition process and team reports
  • Successfully engaged the city in the Budget Crisis Working Meetings, all of which included City Leadership, Districts, CSI, & Council
  • Balanced the Budget!

City’s leadership discusses what is the top priorities are for balancing the budget

This past week the leadership team evaluated over 120 ideas for cutting cost, making concessions, and revenue generating.  These ideas came from multiple CSI meetings and the leadership of Toledo.

The meeting entailed the city’s leadership prioritizing 120+ budget fixing ideas In relation to three areas. These three areas were budget content (Directly impacting the budget now), process (How to collaborate), and parking lot for the future (long term ideas).

At this meeting The Future of Toledo website was officially launched, to connect in all citizens of Toledo and the region to contribute their own ideas, learn more about the budget process, read Mayor Bell’s letter, and invite others to join.

City leadership discuss and determine options & consequences

This past Wednesday, the leadership team discussed and determined options & consequences for cutting cost, making concessions, and revenue generating.  This was the last meeting for the team before the deadline to submit a balanced budget proposal to city council by March 1.

City leaders looked at and prioritized ideas that will have an impact on the budget this fiscal year.  After looking at these ideas they then grouped them into three areas, A, B, and C.  A were for ideas that would be the ideal plan for the budget. B were for ideas that were more of a feasible plan to happen. C were for ideas that were  an alternative if if A and B could not be achieved.  After discussing which ideas should be in A, B, and C they then took it a step future and identified consequences if they could not be achieved.

Some of the options mentioned and discussed at the various tables are as follows:

The City’s Leadership Gets to Work on the Budget Deficit

This past week has been a busy week for the Bell Administration, Citizen Special Investigation task force (CSI), and city leaders.  The CSI task force has held multiple meetings to discuss the budget deficit and plan.  The will continue to meet until a balanced budget proposal is completed and presented.

CSI met this past Thursday with city leadership for the first in a series of Budget Working Meetings.  These meetings include business leaders, union leaders, government Directors, and City Council members to discuss Toledo’s multi-million dollar deficit.  The meeting included a budget panel that consisted of Deputy Mayor, Steve Herwat, Finance Director, Patrick McLean, and Clarence Coleman, Commissioner – Taxation/Treasury.  The leadership then asked questions and gave feedback on what they heard.

The next steps include weekly Budget Working Meetings with city leadership, along with District Budget Meeting to be held in the communities.  The goal of the meetings is to develop a common understanding of the current financial situation along with potential scenarios and options for addressing the deficit.  City Council desires to collect citizen input regarding priority services and other budget related issues.

To read what the Bell administration is asking of departments please read the following article.

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