City of Toledo
Best Practices Workshop Summary Report
Over the past year, the Department of Public Service (DPS) has been working to deliver excellent service today, while looking to the future. In the transition process, our Executive Staff conducted a 9 step Benchmarking Process as part of the Benchmark in Best Practices Initiative. The aim of the initiative is to:
transform our department and city into an innovative leader in
providing services that are benchmarked by other cities.
We believe “time is right” with a mayor looking for innovation, budget challenges, great team, and collaborative process that will engage:
- Whole Department
- Employees
- Unions
- City Council
- Mayor’s Office & Departments
- Ext. Resources & Expertise
- Community Leaders
- Citizens









